eBOK FOR YOUR COMPANY
MODERN AND SIMPLE CUSTOMER SERVICE
The Electronic Customer Service Office is an interactive tool that improves customer service. This modern communication channel allows customers to view their own documents via the Internet. All information is collected in one place and customers have access to it without the need to leave the house. This functional system, which is proposed by InfoConsulting, facilitates the daily work of many companies.
Using Electronic Customer Service Office is possible wherever there is a computer with access to the Internet.
Each customer has an individual login and password, which protects against unauthorized access to eBOK user data.
After logging in, the customer has immediate access to current data regarding their account and electronic settlements.
HOW DOES IT WORK:
eBOK is an easy to administer and easy to use application that does not require extensive IT infrastructure. All a customer needs in order to use it is a login and password, which are generated individually by the administrator for each client. Due to this, the customer can get access to his account at any time and find answers to troublesome questions. In cases when your company wants to inform customers about something, they receive an e-mail notification.
COMFORTABLE PAYMENT SYSTEM
The system has the function of delivering electronic invoices to their customers. If the customer decides on this form of billing, there is no need to send invoices by traditional mail and store paper documents because everything is in the system. In addition, the application provides a possibility to generate and send notifications about upcoming payment dates. The customer does not have to worry about forgetting to settle a payment, and your company does not bear any debt collection costs. It takes just a few moments and the information will be sent to the appropriate customers through eBOK.
BUILDING RELATIONS WITH CUSTOMERS
A company that provides solutions such as eBOK to its customers respects their valuable time and adapts to their needs. eBOK does not only concern invoices and financial matters, but also helps to build lasting relationships with customers due to the possibility of sending collective information to them. In this way it is possible to inform users about news in the company and discounts for specific products, as well as send occasional greetings.
WHAT IS YOUR CUSTOMER GETTING?
- a convenient form of contact with consultants
- free access to current news
- on-going monitoring of invoices and other documents
- saving of time
- a constant preview to the stages of implementation of their affairs
- a guarantee of data security
WHAT ARE YOU AND YOUR COMPANY GETTING?
- an intuitive and easy-to-use application
- a convenient form of contact with customers
- work at a high level
- trust from customers
- lasting relationships with customers
- development and improvement of the company’s operations
Electronic Customer Service Office is already standard in modern companies. Investment in the eBOK system is inextricably linked to both an increase in the level of satisfaction and to huge benefits for customers, while also being a functional application for enterprises.